Here is the list of the most frequently asked questions
about our products and service. If you have any other questions,
please feel free to contact us at sales@securitycity.ca
or at 1877-938-2288 (1877-938-CCTV)
General
Questions
Eyeonet
DVR
Eyeongate
Virdi
Mobile
DVR
IP
Camera 752
1. How
can I place an order?
Our online store
can take your order very easily. You can choose the products
you like and add into your shopping cart, and then pay by paypal
or credit card when you check out. All members need to register
with us by providing valid email address and shipping address.
You can also place an order by calling us at 1877-938-2288 or
by fax (905) 482-0582 or by email sales@securitycity.ca.
2. What
is the difference between wired and wireless cameras?
Wired cameras have a video cable that runs from the
camera to the video input jack on your recording or viewing
device. Wireless cameras have a built-in transmitter that sends
the video signal to a receiver. The receiver connects to the
video input jack on your recording or viewing device.
3. How long can the cameras or DVR record?
The amount of recording time depends on recording device. A standard
DVR system with 500GB hard drive for four cameras can record 30
days.
4. What does resolution & lux mean?
Resolution measures the cameras ability to reproduce an image.
The higher the resolution, the better the picture quality. Lux
is the measure of light the camera requires to reproduce an image.
The lower the number the less light the camera requires to reproduce
an image.
5. Will cordless phones interfere with the wireless cameras?
Cordless phones that operate in the 900MHz frequency will not
cause interference with our wireless cameras. Cordless phones
that operate in the 2.4GHz frequency will cause interference with
our 2.4GHz wireless cameras. Now 5.8Ghz wireless cameras is the
most reliable and long distance for wireless situation.
6. What is the difference between a Digital Video Recorder
(DVR) vs. an Analog VCR based video surveillance system?
The Digital Video Recorder (DVR) system records high resolution
digital images to a hard disk drive (HDD) and eliminates the requirement
of maintaining VHS tapes. Since the video images are stored digitally,
the image quality will not degrade overtime, as would a VHS tape
when recorded over multiple times. The time saving intelligent
search capabilities of a DVR will enable the user to locate the
desired video clips via user defined parameters (camera, time,
date, etc.) vs. Fast Forward and Rewind functions of a VCR.
7. What is a DVR Card?
DVR Cards enable the user to convert their computer into a Digital
Video Recorder. The DVR Card(s) is typically installed in an available
PCI slot of a computer. DVR cards are bundled with video surveillance
software which allows the user to record and display multiple
cameras simultaneously from the camera site or a remote location.
8. Can a DVR record upon detecting motion or via a schedule?
Yes.
9. Do you offer a reseller program?
Yes. Please feel free to contact us at sales@securitycity.ca.
In order to become a reseller, we need your business registration
form and tax ID ( US client) PST ( Canada).
10. How do I access my video from a remote location?
By
Internet Explore or client software
11. What is the viewable area for your cameras?
The viewable
area is determined by the camera's lens size (see lens chart below).
Lens
Size |
Field
of View |
Recognizable
Distance |
Best
Picture Distance |
Viewable
Area @
Given Distance |
3.6mm |
92 degree F.O.V. |
10 - 15 feet |
5 feet |
14' (W) x 10' (H) @ 10
feet |
6.0mm |
57 degree F.O.V. |
20 - 25 feet |
7 feet |
16' (W) x 12' (H) @ 20
feet |
8.0mm |
38 degree F.O.V. |
25 - 30 feet |
10 feet |
18' (W) x 14' (H) @ 30
feet |
12mm |
26 degree F.O.V. |
35 - 40 feet |
12 feet |
16' (W) x 12' (H) @ 40
feet |
16mm |
15 degree F.O.V. |
50 - 60 feet |
18 feet |
15' (W) x 12' (H) @ 50
feet |
|
Based on a
1/3" CCD Camera
|
1. I visited your Eyeonet
Live Demo before but I can't access it with my web browser anymore
now. Why?
This may be due to the version difference of DVR software. The
current version of the Eyeonet DVR program is 5.1.4.0. Try to
delete an ActiveX file called "WebDvr3 class" in the
location of "C:/Windows/download program files" and
refresh your browser to download the current ActiveX "RemoteDvr
Class".
2.Which motherboards are compatible with the latest 32-channel
(32x240/240pfs) and 16-channel (16x480/480pfs)?
For the compatibility issue of the latest 32-channel (32x240/240)
and 16-channel (16x480/480), avoid using motherboards of models
such as ASUS P5P800-VM, INTEL D045Psn, INTEL D101GGCL, ABIT AL8-V
3. This is my first time to visit your Eyeonet live demo
but I can't see any video image on the login page. Why?
Please check if you are running Internet Explorer version 6 or
later running on updated Windows 2000 or Windows XP. If so, you
should go to the on the menu bar of the internet explorer and
click to select . And then select and click the "Custom level..."
button to enable an item "download unsigned ActiveX control"
and finally click all "ok" to accept the setup. After
all, refresh the web page and wait until a drop-down message asking
if you want to install an ActiveX control. Click that message
to install it and wait. When you see the grey screen on which
video image is supposed to display, turns to black saying "login
please...", type "demo" for the user name and "1234"
for the password and press button.
4. Could I install the Eyeonet DVR software of version
5.1.4.0 in the latest Windows Media Centre?
No, the current version 5.1.4.0 is not compatible with the "Windows
Media Centre".
5. I installed the Eyeonet DVR server software and I have
activated all cameras in the setup but there is still no video
image.
Please go back to the setup page and click on the "Device"
page to check what video format (NTFS or PAL) is selected, which
must be supported by your camera.
6. I can successfully install the Eyeonet DVR in one PC
but I can't make it work on other PC system with some unknown
error. Why?
Please check if the main chipset of motherboard is Intel and that
of VGA card is ATI.
7. What brand name of router can be used for remote internet access?
Any one can do. We recommend Linksys BEFSR41 or Linksys BESX41
which is easier to open ports.
8. How many partitions should be created to set up a Eyeonet
DVR?
It is suggested to create at least two partitions for the O/S
and video storage respectively.
9. Is it ok to initialize all available drives for video
storage?
All available drives can be initialized for video storage except
the drive in which the O/S is installed.
10. What graphic card can be used?
Any ATI graphic card can do.
11. How can I keep the existing video recorded on the
hard drive when I re-install or upgrade the DVR software?
In the course of installing the DVR program, it will come up to
ask what drives are to be mapped for initialization for video
storage. All drives which have video files are marked with an
asterisk. At that time, make sure they are on the right hand side
and click the button to pass initialization process to keep the
existing video files.
12. I get a message "Login failed" when I try
to log into the DVR server by IE or DVR client program. Why?
Check if the login user has admin right. Only one admin can log
into the DVR server at a time. Make sure the port 80 (by default)
is enabled for HTTP and the PORT range from 9091 to 9112 (by default)
is opened as well in the router.
13. As the POS text inserter is intrinsically built in
the version 5.1.4.0, why I can't find it after upgrading from
4.6.0.0?
Well, it might be due to the existing old POS text inserter program
which has not been uninstalled. It should be uninstalled before
upgrading to the version 5.1.4.0
14. What kind of PDA is compatible with the PDA Client software?
The PDA client software can work on any PDA running Windows CE
or Windows Mobile.
15. How big a video can be backed up to a CD or DVD?
In version 5.1.4.0, it allows to use "Internal CD burning
program" or "External CD burning program". The
former can only work with CD media and support a maximum of 700MB
video while the latter can work with DVD media and support a maximum
of 1GB video.
16. How to setup remote access using a bell modem?
As long as the bell modem has Bridge mode, we can setup the remote
access. Nowaday, only few very old model don't support Bridge
mode. There are two new model "2-Wire" & "SpeedStream
6520" even support DMZ mode. For these two Modem & Router
combined model, user can simply enable DMZ and point to the DVR
server to setup the remote access.
1. What kind of diode needs to be installed
for the door strikes in order to work with the system.?
Either 1N4004 or 1N4007 diode can be used for the door strikes in
order to work with the EYEONGATE system.
2. What port numbers should be opened for remote access
and where?
Open the following ports in both router and Windows Security Centre.
3306 - for Database and Eyeongate server at different network over
internet
9900 & 9901 for ACU and Eyeongate server at different network
over internet
3. How about if I set the activation time to zero?
Zero activation time means it is being activated forever
4. The whole Eyeongate system is not working after power-down.
Why?
It might be due to the battery on the mainboard which has been run
out. Make sure that the current time of your computer (in which
the Eyeongate server is installed) is correct and then do synchronization
once in the Eyeongate Setup.
5. Would I loss all the existing settings when I upgrade
or reinstall the Eyeongate Server software?
No, all the existing settings in the Eyeongate Server will not be
erased when upgrading or reinstalling the Server software as long
as the Database is not corrupted or reinstalled.
6. What is the maximum distance between ACU and I/O board?
The maximum distance between ACU board and the last I/O board is
about 500 metres.
7. What is the maximum distance between I/O board and card
reader?
The maximum distance between I/O board and card reader is about
184 metres.
8. Could anything be installed directly to the Output of
the I/O board?
No, If the device uses power larger than 36V, it is better to use
a relay to protect the I/O board.
9. Could one card be in two or more different groups? How
to do that?
Yes, one card can be in more than one group.
Case (1). For an existing card, use the search to find out the card.
Click to high-light it and select the groups it will be in. Then
click the button "Apply" to modify.
Case (2). For a new card, swipe the new card against the card reader
which can verify cards/keys. Check "Active" and put a
name. Then select the groups it will be in and click "Add".
Finally, upload to ACU.
10. Why I can't add multiple cards which are in consecutive
numbers to a new group?
It might be because one or some of cards in the multiple cards have
been registered in other group before. Use search to find it/them
out and delete it/them before adding multiple cards. Read the answer
above for one or some of cards to be in more than one groups.
11. How could I back up or transfer the setup data?
It is done by copying the whole folder "Data" which locates
at C:/Program Files/EyeonGate/MySQL/
12. I can't run the Eyeongate Report. Why?
At the very first time to run the Eyeongate Report, it is necessary
to execute a file mysql-connector-odbc-3.51.12-win32.msi which is
at C:/Program Files/EyeonGate/EYEONGATE Server 1.4.4/
13. Why I can't upload card holder pictures in the Setup
program?
It requires uploading both small and big pictures at a time. The
small picture should be at 60x40 pixels while the big picture should
be at 150x100 pixels.
1. What is the status of the data (registered
user and event log) in case of power failure?
Everything will be saved both on the memory of standalone unit and
server Database. In case of failure of standalone or server PC,
all date can be downloaded or uploaded through LAN.
2. What is the status of the data (registered user and event
log) in case of power failure?
Everything will be saved both on the memory of standalone unit and
server Database. In case of failure of standalone or server PC,
all date can be downloaded or uploaded through LAN.
3. Can you register different fingers for one person?
Yes, you can register up to 5 fingerprints for each person.
4. UV can kill germs. How do you prove it works so that
there is no law issue involved?
We already applied FDA now. It is still under development. It is
not a final product yet. Germs or bacteria can not live without
certain condition especially in dry environment. They are also on
money, or door or counter etc.. It is not an issue only for finger
print reader.
5. Could it work with other readers?
Yes, we will have Wiegand connection from July 2007. The unit itself
not only can by itself but also work with other access control system
as a reader.
6. How to use the server software and client software? What
are the advantages?
The database is in server. Other than that, the server software
is same as client software. The advantages are: 1). User management
on site or off site. 2). Schedule setup. 3). Control door locally
or remotely. 4). Multi sites management. 5). Search the event, save
or print report. 6). Real time monitoring.
7. How to register user on client software or server software?
Very easy. You need a USB fingerprint reader connecting the server
or client PC. Open the program and follow the instructions.
8. What is the failure rate?
FRA 0.1%, FAA: 0.01%. It is on the user manual.
9. What if the unit is damaged - the door will be opened
or locked?
Default setting, door will be locked.
10. It is said that if the unit detects high temperature,
the door will be opened. Then bad guy will heat the unit and the
door will be opened.
This only applies to the electric lock system such as 450FP. There
is a sensor built inside lock which only detects the temperature
inside the house. If it is higher than 55ˇăC, the lock will be opened
automatically.
11. Where could we find the installation manual?
Installation manual is in the CD which comes with the whole package.
It is also available in our web site.
12. Can I connect with other input sensors or output devices?
It is possible to connect each other through RS232 or Wiegand.
13. How to use the intercom function? Could I connect with
video door phone system?
4000 and 3000 series are connected with intercom but not video phone.
There is connector and line back side terminal.
14. How many events can be saved?
Default memory is 4MB. It can hold upto 12,000 number of events
in the standalone unit. For the server, the size of DB is 1.6G.
It is a lot more.
1. What media does Car DVR use for storing
data?
The Car DVR stores data in SD memory card.
2. How big memory card does Car DVR support?
The Car DVR supports up to 16GB memory.
3. How long does the Car DVR can record?
It can record 12 hours with the 16GB memory card.
4. What should I do if I want to change a new memory
card?
You need to format the new SD memory card first, and make sure
the file system format is FAT.
5. Do I need to install any software?
No, You do not need to install any software, there is a video
player installed in the memory card.
6. Can the Car DVR record the audio?
Yes, It can, and you can disable the audio function also.
7. Can I just record the front or the back video only?
This is a two cameras DVR, once it started, it records both
front and back videos, but you can export the front or back
video only.
8. How does the Car DVR get the power?
The power supply comes from the car cigarette port.
9. Why I can not use Kingmax SD memory card?
For compatibility, you'd better use Sandisk SD memory card.
10. What format the exported video will be?
The format will be converted to AVI.
11. What is the GPS tracking layout?
There are 3 kinds of map viewing on Google Map (Map, Satellite,
Hybrid)
1. How big is the SD card it support?
It supports up to 32GB.
2. How long video can it record with
2GB SD card?
It can record 1 hour video with the highest resolution of 1600x1200.
3. Does it support alarm input and output?
Yes, it supports.
4. What is the default IP address, user
name and password?
IP address: 192.0.0.64
User name: admin
Password: 12345
DVR Packages
